The things people ask us most before getting started.
Self-hosted or Vendor-hosted — the difference?
Self-hosted: you run the app on your own server (online) or PC (offline); your data and hosting are yours. Vendor-hosted: we host it online — nothing to install, no machine limit, storage space included.
How is the price worked out?
Self-hosted shows the app subscription only. Vendor-hosted folds the NVMe hosting into the price. Choose Annual to save 20%. Every pricing page lists Dhs (AED) and Rs (INR) separately — read whichever applies to you.
Does machine activation apply to me?
Only to Offline PC installs — the licence ties to that computer's hardware so a copy can't run elsewhere. Online installs (Vendor Hosted or Self Hosted) are one server behind a browser, so they have no machine limit — they're limited by user seats instead.
Does it work offline?
Offline PC (buy-once) runs fully offline for life — the licence is yours forever and never needs to reconnect. Only the optional updates & support coverage has a date; after it ends the app keeps working exactly as it is. Subscription plans re-verify periodically: fully offline for up to 30 days, then read-only (view and export) until they reconnect.
Ready for UAE VAT and India GST?
Yes — VAT/GST tracking, tax returns, an audit report, configurable rates and period locks. The chart of accounts is pre-seeded for the UAE and India.
How many people can use it?
From 2 seats on Starter to unlimited on Enterprise. Every user gets granular per-module permissions set by the owner.
What if my subscription lapses?
It moves to read-only — you keep full view and export of your data. Nothing is ever deleted; renew and full access returns instantly. An Offline PC licence never lapses: you own it for life.
Can I move my licence to a new computer?
Yes, for Offline PC — deactivate on the old machine and activate on the new one, within your plan's activation count. Online plans have no machine limit at all.
Can one licence be used on a different setup?
No — each licence is issued for the deployment you bought: Vendor Hosted, Self Hosted or Offline PC. It only activates on that kind of install, because each is priced differently. Moving between them is just a re-issue — contact us and we'll swap it.
Is there a money-back guarantee?
Yes — 30 days on self-hosted plans, refunded in full. Vendor-hosted can be cancelled anytime; hosting already used isn't refundable.
What's included in the app?
The full accounting suite — quotations, sales orders, delivery notes, invoices, receipts, credit and debit notes, purchase orders, bills, recurring billing, expenses, OCR, bank reconciliation, stock inventory with barcode labels and live valuation, the report suite including cash flow, and VAT/GST — with backups, audit log and migration. The mobile app comes with every online plan; Payroll & WPS, ILX POS and loyalty & offers are optional add-ons.